Val de Roland Residence
Privacy policy
1. Personal Data Protection Policy and Cookie Management
This personal data protection policy applies to the website
www.valderoland.fr
and explains how your data is collected, used, and what your rights are regarding its processing.
SAS VAL DE ROLAND is the Data Controller within the meaning of Regulation (EU) 2016/679 of April 27, 2016 (GDPR), for all processing carried out as part of its tourist accommodation activity and the operation of the website.
SAS VAL DE ROLAND
3 rue de la Lanne, 65120 Luz Saint Sauveur – France
SIRET: 794 512 087 00022
Email: residence@valderoland.fr
The processing activities are based on:
- performance of a contract (reservation, stay)
- legitimate interest (service improvement, security, marketing)
- compliance with legal obligations (accounting retention)
- your consent (newsletter, non-essential cookies)
1.1 Definitions
Personal data: any information relating to an identified or identifiable natural person.
Processing: any operation applied to personal data (collection, recording, storage, modification, deletion, etc.).
Data subject: any person whose data is processed (customers, prospects, website visitors).
Data controller: SAS VAL DE ROLAND, which determines the purposes and means of processing.
Supervisory authority: CNIL (French Data Protection Authority).
1.2 Purpose of Processing
Your data is collected in order to:
- Manage reservations and stays
- Handle billing and accounting obligations
- Manage requests, complaints, or disputes
- Personalize the customer experience
- Send commercial offers and newsletters (with consent)
- Perform statistical analysis and improve our services
- Ensure website security and prevent fraud
- Comply with legal and regulatory obligations
1.3 Data Collected and Retention Period
Data collected:
- Identity: first name, last name
- Contact details: address, email, phone number
- Personal information: date of birth, nationality
- Reservation data: stay dates, preferences
- Payment data (via secure provider)
- Browsing data: IP address, cookies, pages visited
- Correspondence and requests
No sensitive data (ethnic origin, political opinions, religion, health, sexual orientation) is intentionally collected.
Retention period:
- Duration of the contractual relationship
- Up to 10 years for accounting obligations
- 3 years from last contact for marketing purposes
- 13 months maximum for cookies
Cookies
The website uses cookies:
Strictly necessary cookies
Enable the website to function (booking, security).
Analytics cookies
Used to measure traffic and improve user experience.
Marketing cookies (if applicable)
Used to provide personalized offers.
You can manage your preferences via the cookie banner or browser settings.
1.4 Data Recipients
Your data may be shared with:
- Internal departments of SAS VAL DE ROLAND
- Technical providers (hosting, payment, booking system)
- Business partners (if consented)
- Authorities when required by law
No data is sold.
1.5 Data Security
SAS VAL DE ROLAND implements appropriate measures:
- Secure hosting
- SSL encryption for payments
- Restricted access to data
- Protection against unauthorized access
1.6 Your Rights
You have the following rights under GDPR:
- Right of access
- Right to rectification
- Right to erasure
- Right to object
- Right to restriction
- Right to data portability
To exercise your rights:
residence@valderoland.fr
SAS Val de Roland – Data Protection Service
3 rue de la Lanne, 65120 Luz Saint Sauveur – France
A proof of identity may be required to secure your request.
In case of dispute, you may contact the CNIL (www.cnil.fr).
Update
This policy may be modified at any time to ensure compliance with applicable legislation.